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Title : Enhance Aftermarket Revenue and Customer Experience with Visual CRM
Company : Oracle
Date : 28-Oct-2008

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The economic downturn has been unforgiving, and manufacturing companies are looking for ways to contain costs and improve aftermarket revenue. Visual CRM enables manufacturing companies to increase product and parts sales while improving customer service efficiency.

Unlocking data produced during design & manufacturing in any format, from any repository, in a secure fashion, helps manufacturing companies increase aftermarket parts sales, and improve customer service and loyalty while reducing repair costs.

- Visual CRM improves problem-solving between call centers & customers/partners increasing customer service efficiency

- Visual CRM provides Visualization, Real-Time Collaboration and Digital Annotations improving order cycles by reducing order errors and inefficient collaboration with Distributors/OEMs/Resellers and Dealers

- Visual CRM is a great asset for mobile workers

- Visual CRM improves Web based collaboration efficiency, enabling proper capture of customer requirements, better product configuration and faster quote preparation

Watch this Webcast and learn how to execute on a customer centric strategy and improve aftermarket processes on every customer interaction.
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