For the ninth consecutive year, Deltek receives Confirmit's ACE Award for outstanding achievement in customer support excellence
HERNDON, Va., May 26, 2016 — (PRNewswire) — Deltek, the leading global provider of enterprise software and information solutions for project-based businesses, recently announced that it has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Deltek's outstanding commitment to Customer Support and marks the 9th year that Deltek has been recognized for outstanding customer support satisfaction with a prestigious ACE Award.
The Confirmit ACE Awards program celebrates outstanding achievement in delivering an outstanding customer experience. Receiving a Confirmit ACE Award demonstrates the recipient's rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award. Deltek earned the Confirmit ACE Award not only for its high customer satisfaction scores, but also because achieving world-class customer satisfaction and delivering an optimal customer experience are ingrained in Deltek's culture.
"Being recognized with the Confirmit ACE Award for nine straight years is quite an achievement for Deltek," said Brian Daniell, SVP of Customer Care at Deltek. "Our global Customer Care team is a critical component of Deltek's success – our team helps over 22,000 customers and millions of users around the globe get the support they need at any given time. We rely on our support team to focus on delivering the best experiences possible – and year after year, they deliver. This award is further evidence of our team's continued commitment to customer satisfaction, and on behalf of everyone at Deltek, I'm honored to accept this award."
"As a 2016 Confirmit ACE Award winner, Deltek has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business," said Henning Hansen, President and CEO of Confirmit. "We continue to be impressed with the caliber of entries we receive each year and are delighted to honor those undertaking exceptional customer experience activities."
Tweet this: For 9th year in a row, @DeltekCustCare named Winner of the @Confirmit ACE Awards! Congrats @Deltek! http://ow.ly/23ee300BLxs
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer surveys between January 1 and December 31, 2015.
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit www.confirmit.com for more information.
Deltek is the leading global provider of enterprise software and information solutions for government contractors, professional services firms and other project- and people-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com
Follow us on Twitter @Deltek or fan us on Facebook at www.facebook.com/deltekinc
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