Primavera Receives National Award for Outstanding Customer Service

PHILADELPHIA--(BUSINESS WIRE)--Feb. 13, 2002--Primavera Systems, Inc., the leading provider of project management software, announced today that it has been named a 2001 recipient of the Omega NorthFace Scoreboard Award for exemplary service to customers. The Award was presented today at the DCI Customer Relationship Management Conference and Exposition, held at McCormick Place in Chicago.

Presented annually by Omega Management Group Corp., Chelmsford, Mass., the NorthFace award is presented to companies whose senior management demonstrates an ongoing commitment to exceeding customer expectations, and has a customer satisfaction program that both identifies and addresses customer concerns. The rigidly scored award is based on customer satisfaction surveys, and is given only to those companies who achieve an overall score of 4.0 or better (on a 5.0 scale) in every survey of service in the previous year. Categories measured include technical support, field service, customer service, account management and training.

Primavera customer Joe Pore, Computer Systems Analyst with Technologies Professionals Corporation, commented, "Throughout my 20-year experience as a systems analyst, I have dealt with technical support people from hundreds of companies. Primavera's support staff is knowledgeable and the most helpful people I have ever had the pleasure of dealing with. Whenever I have contact with anyone from Primavera, I am always treated with respect and consideration, and walk away feeling as though I'm a VIP."

Kristy Tan, Vice President, Customer Support for Primavera, says that customer support has always been a priority. "The Omega NorthFace Scoreboard Award is a valuable recognition of our approach toward customer service, and reinvigorates our already strong desire to maintain high-quality support for our industry-leading software." Tan said.

"Customer support has been at the core of our business model from the beginning," said Joel M. Koppelman, CEO, Primavera Systems. "Recognition such as that afforded by the Omega NorthFace Award reaffirms our belief that good customer service makes great products better. And while the award may have been presented to the company, it really belongs to all of the Primavera team members who interface with our customers on a daily basis and continue to deliver the service those customers are looking for."

This is the second customer support honor the company received in the past few months. In November, Primavera Systems became the first project management software company to receive the highly regarded Support Center Practices (SCP) Certification, an internationally recognized quality certification standard set by the Service and Support Professionals Association (SSPA) and a consortium of IT companies to provide a method of benchmarking Support Center practices.

About Omega Management Group

Since 1984, Omega has been a leader in providing customer satisfaction and retention programs by successfully partnering with their clients to achieve the goal of World Class Customer Organization. The Chelmsford, Mass.-based company is grounded in the service side of a wide cross section of industries. Omega's mission is to provide organizations with a competitive advantage by delivering customer intelligence data that increases customer satisfaction and loyalty.

About Primavera Systems, Inc.

Founded in 1983, Primavera Systems, Inc., is the leading provider of project management, control and execution software and services. Primavera's innovative solutions help more than 40,000 companies around the world achieve business success through project success. Primavera products maximize return on investment by speeding time to market, establishing best practices, assessing risk and providing project visibility to all participants, from executives to team members. The company serves a broad range of industries, including aerospace and defense, automotive, chemical processing, construction, energy, engineering, financial services, manufacturing, pharmaceuticals, software development, technology, telecommunications and utilities.

Primavera is headquartered in Philadelphia (Bala Cynwyd), Pennsylvania, with offices in Chicago, New Hampshire, New York, San Francisco, Hong Kong and London. Visit Primavera at

Primavera's support center provides support for Primavera Project Planner®, SureTrak Project Manager®, the Primavera Enterprise® and Primavera TeamPlay® enterprise project management software suites, Primavera Expedition® and PrimeContract(SM).

Primavera, Primavera Project Planner, SureTrak Project Manager, Primavera Enterprise, Primavera Expedition, Primavera TeamPlay and PrimeContract are trademarks or service marks of Primavera Systems, Inc. All other trademarks mentioned herein are the property of their respective owners.

     Primavera Systems, Inc., Philadelphia
     Kelly McDonald, 610/949-6913
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