The NorthFace ScoreBoard measures overall customer satisfaction and recognizes organizations for excellence in product quality, service, training and account management. Now in its sixth year, the award highlights organizations that are totally committed to exceeding customer expectations in the area of project management. For 2005, the company reviewed more than 165 projects, which included solutions from 75 vendors based both in the U.S. and abroad.
"Our customers' success is the best indication of how effective we are as a company," said Kristy Tan, Vice President, Customer Support for Primavera. "Our job does not end after the software is installed. We're continually building upon our customer support offerings to best meet the ever-changing needs of our customers. When our customers win, we win."
Omega's methodology is comprehensive, measuring customer satisfaction levels for clients on a 5-point scale at least twice during the year in areas such as technical support, field service, sales process, customer service, product quality and account management and training. Award winners are companies achieving a 4.0 or above out of a possible 5.0 score in any category measured. Omega's research indicates that organizations which are repeat winners show an understanding that total commitment to customer satisfaction leads to locking in profitable, long-term customer relationships, which significantly raises the bar on competitors.
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that leads to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information on Omega and SCORE Conference 2006, visit http://www.omegascoreboard.com or call (978) 256- 3331.
Primavera is a software company whose clients depend on its project, resource and portfolio management solutions to identify which projects are most important and to make it easy for people to work collaboratively, productively and successfully. Primavera solutions are industry-specific and role-based, with the power to support global enterprises. Primavera solutions have ensured the success of projects and programs collectively worth more than $5.5 trillion. For more information, visit http://www.primavera.com.
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For more information, contact: Kelly Henry Joseph Rigoli Primavera Systems, Inc. Davies Murphy Group 610-949-6913 781-418-2429 Email Contact Email Contact http://www.primavera.com http://www.daviesmurphy.com