April 9, 2009 | 10:00 am PT | 1 hour | Complimentary
This program illustrates how a design firm can create a simple system to collect and incorporate client feedback. Utilizing six key principles, this system builds real value for your firm by fine-tuning your process to better meet your client’s needs. Learn to use client feedback to reduce problems, increase performance and improve profitability.
Improvements for designers include:
- increased value to their client
- reduced wasted time & effort
- enhanced professional satisfaction
- reduced mistakes & project liability
Mike Phillips AIA, IIDA, ASID, is the president and founder of Phillips Architecture PA, a multi-disciplinary design firm in Raleigh, NC. Phillips Architecture was recently named a PSMJ Circle of Excellence firm, winner of ZweigWhite’s 2007 Architectural Best Firm to Work For in the US, and a 2008 Interior Design Giant.
A registered architect and a certified interior designer, Mike has an MA in Architecture from the University of Colorado in Denver, and a BS in Environmental Design from North Carolina State University. He is a frequent speaker on issues concerning client feedback for designers. He has presented programs at events for the AIA, NeoCon, EcoBuild, a dedicated national seminar series and the Axium National Users Conference.
Phillips has incorporated more than 25 years of commercial interiors and architectural experience into the development of designfacilitator.com, the industry’s first online client feedback tool. As the only web-based solution created for architects and engineers that measures and tracks client satisfaction, DesignFacilitator’s collaborative feedback process fosters client awareness of a design firm’s true value. This process helps enhance the design firm’s expert status, improving client loyalty and long term prosperity.